Flexible Solutions

Proven solutions tailored to your staffing needs

KellyConnect^®  includes features to recruit, screen, assess, train and retain the most successful personnel available for contact centres across a full range of environments - from customer service and information centres, to technical support hotlines and telemarketing departments . Our high-caliber professionals are thoroughly screened and qualified for inbound, outbound or inbound/outbound work in most every contact centre position, including:

• Customer Service
• Sales / Telemarketing
• Market Research    
• Collections    
• Help Desk
• Quality Assurance

Comprehensive services that deliver real value

KellyConnect’s comprehensive and innovative approach to contact centre staffing is founded on best practices to ensure your business receives unparalleled value across a number of key factors:

• Flexibility  Our program is designed to be flexible and highly responsive to your needs - you choose the optional features that best meet your requirements and budget.
• Cost-effectiveness  Your customer contact centre professionals must be highly motivated with a full range of skills. Our focus on recruiting and retaining the best talent ensures a quantitative return on your staffing investment (e.g. higher productivity, lower turnover).
• Expertise  Kelly has been staffing contact centres since the industry began. Today, we provide contact centre staffing solutions to customer locations around the world.
• Scope  We offer a complete range of contact centre staffing solutions, and a global network of Kelly offices for the geographic flexibility to do business wherever you choose.
• Technology  Our sophisticated training system uses real-life simulations, including virtual customers, to train and predict on-the-job success before employees are sent to your contact centre.

To realize the KellyConnect advantage for your company’s contact centre, contact us today.