Frequently Asked Questions

What makes Kelly^® the contact centre experts?

Kelly Services has provided its customers with staffing solutions for more than 60 years. We were in the perfect position to provide staffing and expertise to the fast-growing, dynamic contact centre industry at its inception over 30 years ago. Today, Kelly has its own in-house call centre, so we have firsthand knowledge of the management and staffing challenges.

Our comprehensive understanding of the call centre industry has positioned us as a leading staffing company worldwide. While keeping up with the call centre industry’s phenomenal growth, our KellyConnect product line has become an integral part of the Kelly Services strategic plan. Our Kelly^® Quality Management System (KQMS) is embedded in the overall product philosophy.

Accordingly, Kelly dedicates corporate and branch network resources to critical service delivery measures and metric tracking for call centers, resulting in a positive impact on your call centre — and your customer’s satisfaction.