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Frequently Asked Questions

What are your areas of call center expertise?

Kelly Services understands and links the full scope of contact centre staffing needs.

The KellyConnect program uses innovative recruiting techniques, assesses up front the behaviors that characterize top performers, provides training to our employees on expert call centre strategies, and includes programs that recognize and retain top performers so they remain on the job.

Benefits of our expertise include the following:

  • Innovative recruiting draws candidates from 100% of the labour market, not just those actively seeking employment.
  • Behavioural assessments help us identify top performers and make the right fit for your job requirements and your company.
  • Recognition programs help us retain our best employees so they stay on the job for you.

KellyConnect customer contact centre staffing solutions positively impact your bottom line. We know that 70% of your costs are related to staffing your call centre. Staffing is our core competency — it’s 100% of our business.